At FashionFlea, we are committed to providing high-quality products and exceptional customer service. Due to the wholesale nature of our business, we have specific policies regarding returns and refunds. Please read this policy carefully to understand your rights and obligations.

1. No Returns Policy

Due to the wholesale nature of our transactions, FashionFlea does not accept returns on any products. All sales are final once the order is confirmed and processed. We encourage you to review all product descriptions, sizes, and other relevant details before making a purchase.

2. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps to request a refund or replacement:

  • Contact Customer Service: Notify our customer service team within 7 days of receiving the damaged or defective item. You can reach us at support@thefashionflea.com with your order number, a description of the issue, and clear photos of the damaged or defective product.
  • Review and Approval: Our customer service team will review your request and the provided evidence. If the request is approved, we will provide instructions on how to proceed with the return and replacement or refund process.
  • Replacement or Refund: Depending on the availability of the product, we will either replace the damaged or defective item or issue a refund. Refunds will be processed using the original payment method within [X] business days after approval.

3. Incorrect Orders

If you receive an incorrect item or order, please follow these steps:

  • Contact Customer Service: Notify our customer service team within 7 days of receiving the incorrect order. Provide your order number and details about the incorrect item(s).
  • Review and Approval: Our customer service team will verify the issue. If confirmed, we will provide instructions on how to proceed with returning the incorrect item(s).
  • Replacement or Refund: We will arrange for the correct item(s) to be sent to you at no additional cost. If the correct item(s) are not available, we will issue a refund using the original payment method within [X] business days after approval.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Items that have been used, altered, or damaged after delivery.
  • Items not reported as damaged, defective, or incorrect within 7 days of receipt.
  • Custom or personalized orders.

5. Shipping Costs

Shipping costs for returning damaged, defective, or incorrect items will be covered by FashionFlea. For all other returns not covered by this policy, shipping costs are non-refundable and are the responsibility of the customer.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at support@thefashionflea.com.